1) Do you ship to my country?
Yes we ship worldwide by UPS DHL TNT courrier.
See all information about shipment, click here.
2) How soon will it ship and arrive the packaging?
See time delivery section, click here.
3) How to track my order?
To not bore our customers with complicated order process, we not ask to register an account.
All information about the status of the order are sent to the email address provided by customer during checkout.
Once the order is placed you will get an email of confirmation by our payment circuit system, and one by our customer support.
Once the parcel is ready to be delivered you will get an email with tracking information.
It is possible to change billing data and shipping address after order is confirmed, contacting our customer service.
4) Are customs duties included in the shipping fee?
Import duties and taxes are applied at the client's expense. The customs clearance process is handled directly by the courier (UPS, DHL, or TNT), ensuring all export regulations and documentation are properly managed. more info here.
Frequently customer countries information:
- No import duties applied to European countries; however, due to Brexit, duties are applicable to UK customers upon courier request
- USA: Import duties are calculated in accordance with current U.S. Customs regulations and are applied by the courier prior to delivery. For more info: https://www.usitc.gov/tata/hts/bychapter/index.htm
- Australia: import duty tax for goods under AUD 1,000 are generally exempt from customs duty. For more info https://www.border.gov.au/Trav/Impo/Buyi
- For other country inquiries regarding customs duties. Please click here.
Note: all official information about custom duty tax must be confirmed by Duty Office of the country of import.
Would shipping courier coordinate the payment of the duty with me?
Yes it will coordinate it. The clearance service is fully managed by TNT, which means that export documentation and regulations can be taken care of.
5) Will goods come with the certificate of authenticity?
Yes, all our artworks are certify Original Murano Glass.
See more information about our certification, click.
6) What happens if it breaks on the way?
It is not a problem! Our shipments are always insured by DHL or UPS company.
just to let you know in the last year we sent thousand of artwork, just one goblet get broken.
See how we pack carefully our artwork, click here.
Moreover when the courrier deliver the parcel, you should do this:
- check immediately if the packaging is demaged from outside,
- open the box in front of the courrier, and check if everything is ok,
- when you sign the document to courrier of deliver done, please declare the demage,
- make mobile photos of packaging and broken piece,
- Send photo by email to
This email address is being protected from spambots. You need JavaScript enabled to view it. with order number.
We will send you a new piece as soon as possible. We will care about insured refund by ourselves.
Note that in the last year we sent thousand of artworks, just one goblet got broken. It is our work we know how to do it carefully.
7) What can I do if I do not like the piece?
We give 14days money back guarantee,
see all information about customer satisfaction, click here
8) How can I change currency in your store?
Use the module on top right corner of the storepage to change currency from euro to yours.
See here more information about change currency, click here.
9) How can I place an order in your store?
See here the complete help how to order on Original Murano Glass store, click here.
Have you a good shopping!
10) What kind of payment to you accept?
- Credit Card
- Paypal
- Wire transfer
to pay with American Express see the how to click here.
11) How much would it cost to change the wiring to US electric?
it is included in the chandelier price and service we provide, just in order note write for US system.
How do I install my venetian chandelier Rezzonico?
please read this article how to assembly venetian chandelier.
12) How are the artworks packaged if I request gift wrapping?
Ensuring the integrity of our Murano glass artworks during transport is our top priority. For this reason, we follow strict insurance guidelines for packaging, while also ensuring that your gift looks its best. Here is how we prepare your order:
Gift wrapping: The artwork is carefully wrapped in our elegant official gift paper.
Safety packaging: The item, already wrapped, is then protected with layers of bubble wrap and placed inside a sturdy shipping box filled with shockproof polystyrene.
Why don't you use rigid cardboard gift boxes?
Since our artworks are handcrafted, they feature unique shapes and sizes that do not fit safely into standard gift boxes. (We only make exceptions for certain small-sized categories, such as jewelry and miniatures). Furthermore, for insurance purposes, shockproof protective packaging is the only authorized method to ensure that the artwork arrives intact at its destination.
How to present the gift to the recipient:
Upon delivery, simply take the artwork (already wrapped in our gift paper) out of the cardboard shipping box. You can then give it directly to the recipient with our presentation, or place it in an additional gift box or bag at your discretion.
